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To be treated as an individual and
to give you courtesy and respect at all times.
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To offer you an appointment on the
same day for an urgent problem.
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To offer an appointment with the
doctor of your choice for non-urgent problems.
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To provide you with access to your
medical records – subject to any limitations of the law and
subject to a charge.
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To offer advice on disease
prevention and health promotion.
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To process repeat prescriptions
within 48 hours.
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To maintain your confidentiality
and not disclose information to a third party without your
consent. This includes not releasing results by telephone to
another person without prior consent from you.
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To continue the training and
education of both our staff and ourselves as clinicians so that
we may remain up-to-date in knowledge and skills and are able to
maintain the level of care we offer.
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To ensure that if there is a
breakdown in our relationship to the extent that you are asked
to leave the Practice, you will be provided with an explanation
as to why we feel this is necessary.
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To only remove people from our
list when no other solution is possible.
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To ensure that if you feel the
need to make a complaint, this will not detrimentally affect the
standard of service you receive from us.
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Not to allow prejudice against
anyone on the basis of their gender, disabilities, age, race or
religion. |
