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The findings of this year's survey are compared to last year's survey and the benchmark figure (which is the national average) in the table which you can download by clicking here ( PDF file)

100 is excellent
80 is very good
60 is good
40 is fair
20 is poor

The practice is scoring good or very good and is performing above the benchmark in all areas except for telephone access.

Our action plant for 2006/07 has been achieved in the following areas:

1. Refurbishment of the premises
2. Provision of a children's play area
3. Formation of a Patient Participation Group

Based on the patient survey, and the comments for patients responding to the survey, our action plan for 2007/08 is:

1. Installation of a new telephone system with an extra line
2. A targetted survey asking patients how they feel we could improve their ability to keep healthy
3. A targetted survey asking patients how the repeat prescription service could be improved.